Frequently Asked Questions

Accommodation

Q.Can I check in early or check out late?
A.Early check in is not available, but late check out is available for a fee of 3000 yen.
Q.Can my pet stay with me?
A.Pets are not allowed.
Q.Can I leave my luggage before or after check in?
A.Yes.
Q.I would like to send my luggage in advance.
A.Please contact us in advance and we will be happy to accommodate you.
Q.What is your payment method?
A.Only advance payment is accepted, no cash.
Various credit cards are accepted.
Q.When will the cancellation fee be charged?
A.Cancellation charges will be incurred for reservations cancelled during the following period.

[Accommodation cancellation charges]

No-show
100% of room charge
Day of stay
100% of room charge
Up to 1 day prior
80% of room charge
Up to 5 days prior
50% of room charge
Up to 7 days prior
30% of room charge

[Cancellation charges for options]

Anniversary Plan
A 100% cancellation fee applies to cancellations made within 7 days of the date of use.
Q.Do I earn miles or points?
A.No.

Facilities

Q.Is there a place where I can smoke?
A.Smoking is prohibited in all areas. Electronic cigarettes are also not permitted.
The area outside the building is also a no-smoking zone (subject to a fine by the City of Kyoto).
Q.Do you have a freezer?
A.Yes.
Q.Is there an elevator?
A.The elevator is available from the 1st floor to the 4th floor. Access to the rooftop is only via the stairs..
Q.Is it barrier-free?
A.Please note that there are some steps, so please be careful for wheelchair users.
Q.Is there parking available?
A.There is no parking available. Please click here to see the adjacent parking lots.
Parking
Q.Is there a place to park my bicycle?
A.No.
Q.Can I choose a pillow?
A.Only pillows placed in the room will be available.

Services

Q.Is meal service available?
A.No, there is no such thing. There are many restaurants in the area. Please refer to the link below.
Charm of Kamogawa

Nearby

Q.Is there a convenience store or supermarket nearby?
A.There are several within walking distance.

Others

Q.Who should I contact if I have a problem with my room, such as equipment malfunction?
A.Please contact this number. +81-75-361-6110